• B2B Customer Onboarding 2026 - Best practice between revenue, risk and regulation - a guide for decision-makers
    B2B Customer Onboarding 2026 - Best practice between revenue, risk and regulation - a guide for decision-makers 334.09 KB Download

B2B onboarding is no longer just an operational process. It has become a decisive factor for revenue, risk management, and competitive advantage.

Today, companies are facing a perfect storm of change:

  • Buyers expect fast, digital, consumer-like experiences
  • Regulations such as AMLR, DORA, and eIDAS 2.0 are tightening with fixed deadlines
  • Traditional onboarding processes are simply too slow to compete

In many organizations, onboarding still takes 7–14 days, delaying time-to-revenue and creating unnecessary friction. Meanwhile, leading companies are already operating with fully digitized, integrated onboarding processes completed in hours. The gap is widening and the consequences are real: lost revenue, increased compliance risk, and declining customer experience.

In the full paper, you will discover:

  • The 3 structural forces reshaping B2B onboarding
  • 6 best-practice principles for modern onboarding
  • Real-life case studies from the DACH market
  • A concrete action agenda for sales, risk, and strategy leaders

Download the full guide now to learn how to accelerate revenue, reduce risk, and future-proof your onboarding by 2027.

About the Authors

Sven Gerhardus

is a partner at BearingPoint and has extensive experience in managing and implementing complex transformation projects in the financial sector. His focus is on aligning organizations strategically with evolving customer expectations and market conditions.

Friedrich Seck

is a manager at BearingPoint and advises companies, including those in the financial sector, on the digital transformation of customer-facing processes, with a focus on efficient, compliant onboarding. The insights gained from his project work shape the practical perspective of this guide and highlight which approaches have proven effective.

Contact our expert if you have questions:

Annika Jessat

Contact - Name:

Annika Jessat
Business Development Manager

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