Industrial service delivery is dynamic. Equipment conditions change, unexpected issues arise, and service teams must respond quickly while maintaining safety, quality, and cost control.

Integrated service execution and financial transparency

ETM.next connects operational execution with commercial and financial processes. Service managers can plan, monitor, and adjust required resources, schedules, and costs based on real-time information from the field.

Routine administrative tasks, such as service report validation, documentation handling, invoice preparation, and parts reconciliation—are standardized and automated within the platform. This reduces manual effort, accelerates billing, and improves cash flow.

When integrated with ERP systems, ETM.next enhances forecasting accuracy, margin transparency, and financial closing.
 

📱 Mobile access

Technicians always work with the latest instructions, drawings, and safety information directly on-site
 

🔄 Adaptive scheduling

Schedules and resource plans adjusted quickly when disruptions occur—equipment failures, spare parts delays, or scope changes

📊 Financial transparency

Invoice preparation, parts reconciliation, and billing automated to accelerate cash flow and margin visibility

🔗 ERP integration

Enhanced forecasting accuracy and financial closing when connected with existing ERP systems

Because dependencies and documentation are centrally managed, changes remain controlled and transparent, even when disruptions occur. Progress updates, deviations, and issues are documented consistently, creating a reliable project and service history that feeds future planning and decision-making.

Improved safety through structured processes and transparency

Safety is paramount in industrial services, where work often takes place in hazardous environments. ETM.next supports safety not through isolated measures, but through structured, enforceable processes.

By making safety processes transparent and auditable, ETM.next helps reduce incidents and supports a proactive safety culture rather than a reactive one.

  1. Access rights, qualifications, certifications, and equipment approvals
    Centrally managed within ETM.next

  2. Safety instructions, checklists, and permits
    Integrated directly into work orders and service tasks

  3. Right information at the right time
    Technicians receive correct guidance and compliance is documented

  4. Transparent and auditable safety processes
    Supporting a proactive safety culture rather than a reactive one

Lifecycle management beyond service delivery

ETM.next continues to create value after a service task is completed. Service reports, inspection results, and compliance documentation are automatically stored and linked to the relevant equipment—creating a continuous, reliable asset history.

Based on this history, maintenance strategies can be optimized. Preventive and condition-based maintenance schedules can be planned more effectively, reducing unplanned downtime and extending equipment lifecycles.

For customers:

  • Higher equipment availability
  • Lower total cost of ownership
  • Reduced unplanned downtime

For service providers:

  • More predictable operations
  • New service offering opportunities
  • Stronger customer relationships

Preventive and condition-based maintenance schedules can be planned more effectively, reducing unplanned downtime and extending equipment lifecycles.

In this series

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