In industrial services, the greatest leverage often lies before work begins in the field. Decisions made during service design, proposal preparation, and planning largely determine cost efficiency, service quality, and customer satisfaction.

ETM.next provides a strong foundation for getting these decisions right.

Structured service design and engineering with ETM.next

ETM.next enables service teams to work with a single, consistent source of truth. Technical documentation, equipment data, service histories, and engineering information are centrally available and structured.

This allows service engineers to develop and compare different service approaches based on real conditions rather than assumptions.

Service scenarios can be evaluated with respect to duration, cost, resource availability, spare parts, compliance requirements, sustainability targets, and operational risk.

  1. Duration: Evaluate service timelines based on equipment-specific requirements
  2. Cost: Assess financial implications across all service scenarios
  3. Resource availability: Verify personnel, tools, and capacity for service execution
  4. Spare parts: Check component compatibility and inventory availability
  5. Compliance requirements: Ensure adherence to regulatory and safety standards
  6. Sustainability targets: Align service approaches with environmental goal
  7. Operational risk: Identify potential conflicts and scheduling issues early
Potential conflicts such as missing documentation, incompatible components, or unrealistic schedules can be identified early, when they are still easy and inexpensive to resolve.

Just as importantly, service designs created within ETM.next are fully traceable. This structured documentation supports later change requests, service claims, audits, and contractual discussions, reducing friction between service providers and customers.
 

ETM.next as institutional memory for proposals and resource planning

Proposal creation in industrial services is highly knowledge-driven and often depends on a small number of experienced individuals. ETM.next helps institutionalize this knowledge.

Requests for service or tenders can be analyzed using structured data from previous projects. Technical requirements, service scopes, compliance needs, and customer-specific constraints are clearly documented and reused.

Suppliers, subcontractors, and partners can be evaluated based on historical performance, availability, and quality records stored in the system.

In this way, ETM.next becomes the organization's institutional memory. Knowledge that once resided in personal folders or individual experience is now centrally available, searchable, and reusable across teams and locations.

ETM.next also supports the commercial planning of projects by enabling structured estimates of labor hours, spare parts, tools, logistics, and subcontractor services.

Once a proposal is awarded, all this information can flow seamlessly into an initial service execution plan independent from the software used for service management (e.g. Oracle Primavera, RiB iTwo 4.0, SAP PS)—ensuring continuity from sales to delivery.
 

The ETM.next advantage 

Aspect Traditional approach With ETM.next
Service design Based on assumptions and individual experience Based on real equipment data and historical performance
Proposal speed Weeks of manual research and compilation Days with structured data and reusable frameworks
Knowledge retention Lost when experienced staff leave Institutionalized and accessible to all teams
Risk identification Late discovery during execution Early detection during planning phase
Sales-delivery gap Information lost in handoff Seamless flow from proposal to execution
Estimate accuracy Variable, dependent on estimator experience Consistent, data-driven, continuously improving
Service reporting Paper-based reporting Flexible FORMS for easy service reporting via mobile app

In this series

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