Microsoft 365 has become business-critical infrastructure, spanning Exchange Online, Microsoft Teams, Intune, Entra ID, OneDrive, security services, and Microsoft 365 Copilot. Our M365 Managed Support service helps organizations operate, support, and continuously evolve their Microsoft 365 environment. We combine specialist support for technical issues with extensive experience in migrations, operations, security reviews, user support, and post-implementation administration.
Why M365 Managed Support with BearingPoint?
Microsoft 365 as a Comprehensive Managed Service: We support Microsoft 365 as an ongoing managed service, closely integrated with Unified Collaboration, M365 Security, Identity Management, Service Health & Monitoring, and a centralized service desk. This gives you operations, support, and continuous improvement from a single partner.
Specialist Support Instead of Simple Ticket Handling: You gain direct access to Microsoft cloud specialists, including Microsoft 365 experts, with secure delegated access to your M365 environment. This enables us to analyze and resolve issues directly. For business-critical incidents, we provide rapid response capabilities and, if required, optional on-call support outside business hours.
Hands-On Experience from Deployment, Migration, and Operations: We bring extensive experience from Microsoft 365 implementations and Exchange migrations, ranging from administrator training and day-to-day support to reliable post-migration operations.
Operational Excellence and End-to-End Expertise: As an end-to-end partner, we support you across advisory, implementation, and managed services, with a strong focus on productivity, modern workplace transformation, change management, and sustainable operations.
Your Benefits with BearingPoint
With structured M365 Managed Support, you gain direct access to experienced Microsoft specialists who ensure stable day-to-day operations, efficiently resolve incidents, and continuously optimize your environment. This reduces escalations, relieves pressure on internal IT teams, and increases reliability for business-critical collaboration and messaging services.
Reliable Operations for Exchange, Teams, Intune & Entra ID
Our approach combines responsive support with deep operational Microsoft 365 expertise, covering incident resolution, ticket support, administrative assistance, health monitoring, security-focused operations and continuous service improvement.
What Does Our M365 Managed Support Service Include?
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Technical Support for Core Microsoft 365 Services
We provide support for Exchange Online, Microsoft Teams, Intune, Microsoft Defender, OneDrive, and Entra ID, ensuring expert assistance for the ongoing operation of Microsoft cloud services.
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Tickets, Service Desk & Third-Level Support
Support can be delivered flexibly through a ticketing system with agreed support hours. Business-critical issues are handled directly by our specialist third-level support team.
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Service Health, Monitoring & Security-Focused Operations
Our service portfolio includes Service Health & Monitoring, Microsoft 365 security reviews and hardening, identity management, and expert guidance for security-related operational challenges.
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Microsoft 365 Copilot Readiness & Adoption
For critical incidents, we define response times aligned to your business requirements. Services can be delivered during business hours or through extended support agreements, including optional on-call services for critical events.
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Business-Critical Response & Predictable Operational Support
For critical incidents, we define response times aligned to your business requirements. Services can be delivered during business hours or through extended support agreements, including optional on-call services for critical events.
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Administrative Support & Enablement
Our managed support offering can also include administrator training, assistance with daily support requests, post-migration support, and help with recurring operational tasks.
