Our Salesforce Platform Services
Customized Salesforce support for your success
Customized Salesforce support for your success
While many of our competitors rely on cost-effective call centers and offshore resources, our approach goes much further. We’re more than a typical Salesforce service provider taking calls, closing tickets, meeting internal KPIs, and responding to inquiries by rote.
We’re your partner for all matters relating to your Salesforce environment, with a clear commitment to supporting your organization’s success. Our dedicated team provides you with a single personal point of contact who knows your Salesforce solution inside and out. Our experts offer tailored guidance, ensuring your specific business needs are met promptly and effectively – without the delays of ticket ping-pong.
Our team doesn’t just react; we act proactively to drive continuous improvements in your system and processes. We resolve issues before they impact your users and business, implementing ongoing changes to optimize your system. Your success and the achievement of your KPIs are at the heart of everything we do.
Our customer service team is available in the language you prefer, whether through our ticket system, chat, email, or phone platforms. Our experts are fluent in German, English, French, and Italian to provide you with the best possible support.
Our support is available 24/7, 365 days a year, tailored to match your operational hours. We offer continuous support to ensure high-availability systems and critical business processes are optimally maintained.
Our Salesforce experts are certified across all major Salesforce clouds and technologies, with extensive experience in Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud, Einstein Analytics, Tableau, and more.
Our services extend beyond Salesforce, covering your business processes and ensuring seamless data flows. We support integrations, middleware solutions, and help with challenges in applications such as SAP, e-commerce platforms, cloud services, and mobile apps.
We offer unrestricted support, from handling Salesforce issues and troubleshooting to implementing code fixes. Our experts are available to assist with general process challenges, providing specialized guidance to achieve the best outcomes for you.
Our team specializes in creating comprehensive dashboards, business reports, and technical analyses. We deliver key data and insights, giving you a strong foundation to guide your company in the right direction and make informed decisions.
In our world, we don’t see a division between provider and service recipient. Our clients are our partners, and we deliver services that contribute to our shared success. We work collaboratively and listen to their ideas, offering the benefit of our consulting expertise and decades of experience in business processes, digital transformation, and technology. Together, our clients' visions and our knowledge create the highest possible value in leveraging Salesforce.
Boost your business efficiency. Resolve issues fast with 24/7 support, under 15-minute response times, proactive monitoring, and extended assistance.
Always forward-looking with swift configurations, seamless interface implementations, optimized use cases, and best-practice guidance.
Align your costs with your needs. Save with flexible service models designed to meet both your current and future requirements.
Maximize the potential of your Salesforce solution through our deep technology expertise, holistic approach, and customer-focused processes.
Have you ever bought a new car only to find you could only choose from predefined Standard, Advanced, and Premium packages? Not very appealing, right? So, why not offer a catalog of optional features for a service, where you can simply add what you want to your cart and pay only for what you need and use? Our Salesforce service is designed to meet your unique requirements. You don’t pay for activities and services that don’t add value for you. Plus, there’s no need to search for different experts to tackle each challenge – we have all the specialists you require under one roof.
Our clients don’t need to decide between a Standard, Advanced, or Premium package, because those distinctions don’t exist with us. Instead, they benefit from top-tier support at all times.
Modules that allow you to tailor the necessary organization to meet your requirements.
Areas where our Salesforce Platform Services have you covered.
All the essentials for the continuous improvement and advancement of your Salesforce solution.
Every client is unique, and we understand that well. That’s why we adapt our solutions to meet each client’s specific needs. Our clients come from a wide range of industries, each facing their own Salesforce challenges. They all benefit from our combination of deep industry expertise and technical know-how – a powerful combination. These customized packages are meticulously crafted to meet each client’s specific needs, delivering tremendous value.
Below, you'll find an overview of our different support models for clients. Each model is tailored to meet unique client requirements, with room for adjustments as needed. Contact our team to learn more.
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Discover our tailored support models, perfectly aligned with your Salesforce challenges. From industry-specific expertise to technical know-how, we provide customized solutions that add real value to your business.
