Welcome to the BearingPoint Salesforce Platform Services FAQ section - your go-to place for quick and insightful answers to frequently asked questions. We know that in the ever-changing landscape of Salesforce solutions, questions come up all the time. Through our experts' conversations with customers, we've found that a number of questions about our services come up time and time again. Therefore, we have designed our FAQ page to address and explain these common topics for you.
If your question or concern remains unanswered here, please do not hesitate to contact us via our contact page. We will endeavour to answer your questions promptly. We will also endeavour to update and expand this section regularly to ensure that you have the latest and most relevant information available.
Unlike other Salesforce service providers, we offer you a personalised service experience where you are not just an anonymous ticket or transaction number. We provide you with dedicated experts as direct contacts who will handle your enquiries directly. We not only speak your language, but also that of your industry. Together with our valuable experience from working with our customers, we offer you considerable added value. Our service packages are tailored precisely to your requirements so that you only pay for the services you really need. We don't see ourselves as a supplier, but as a partner who works with you to achieve your goals. We take pleasure in delivering high quality and sustainable improvements to our customers.
Our goal is to connect you directly to the right experts, especially for international companies in the DACH region. For this reason, we provide our services from our office in Graz, Austria, and offer support in German, English and French at native speaker level. If required and at the client's request, we can call on experts from our extensive BearingPoint network.
Thanks to our diverse team, our long-standing partnership with Salesforce and our experience from numerous projects, we are able to support you with almost any Salesforce product. Our standard portfolio includes Sales, Service, Marketing, Commerce, B2B Commerce, Experience, Field Service, CRM Analytics, Mulesoft as well as other products and industry-specific solutions such as Energy Cloud, Financial Services Cloud, Media Cloud, etc. We are continuously expanding this portfolio.
Our customers come from various industries and benefit - in addition to our technical expertise - from our industry knowledge, our know-how and our experience from consulting projects. Our consulting approach is holistic in order to be able to offer you optimal solutions for your individual requirements.
We have been working with Salesforce for many years and not only have certifications for all common clouds and technologies, but also extensive practical experience. Whether we are dealing with simple system configurations that are close to the standard or complex setups with hundreds of customised objects, flows, triggers, interfaces and more - we are experienced in familiarising ourselves with extensive system landscapes. Not only do we have the relevant expertise, we also deliver the decisive added value.
In any case. Various experts in our service team are trained on your system. This means that we can not only guarantee reliability, but also cushion individual load peaks. With us, you don't have to worry about resources.
You've come to the right place. We process this type of requirement flexibly via your service contingent. Depending on the subject area, we also provide the relevant architects to design and create the requirements. In the case of more extensive projects, we always have the option of setting up a separate project team for you and implementing it as a project in parallel to your other topics.
Our team consists of technology experts who specialise in Salesforce but have already worked, developed or supported in many other areas. This gives us a very broad knowledge of technology. It makes no difference whether we are dealing with interface applications such as Talend or Mulesoft, the direct connection to web shops, SAP, Microsoft 365 or the systems of all common cloud providers and individually developed applications. BearingPoint also acts as a general contractor on request, i.e. it holds the contracts with the 3rd party providers and coordinates all enquiries and solutions with the external partners.
We have a wide range of expertise from numerous service projects as well as many years of consulting experience, and this is one of our greatest strengths from which our customers benefit. The team set-up for your service is customised to your technical and specialist requirements in order to provide you with the ideal experts with the relevant know-how. Thanks to our established and tried-and-tested takeover process, we familiarise ourselves with your Salesforce configuration and processes in a structured and efficient manner. In this way, we guarantee you full service provision from the first day of service.
Of course we can help you with the selection and implementation of a CRM system. BearingPoint is not only a Salesforce partner, but has a very broad technology portfolio with dozens of technology partners. We are therefore in a position to offer you independent advice. In order to find the best possible solution for you, we recommend a workshop to record and jointly define all requirements. Based on these findings, we support you in the selection of the system and technology.
Each of our customers is assigned a dedicated service manager. This person is your main point of contact for all issues that go beyond day-to-day operations. Whether it's planning new requirements, managing continuous improvements, regular service reports or escalations, our service manager will ensure that you are satisfied.
This is a matter of course for us! Depending on the complexity (single or multi-cloud, individual source code, interfaces, etc.) and the expected effort, different numbers of people from our team will work with your system. This ensures that the right contact person is always available for your concerns. This group of people will always remain the same, and a dedicated service manager will be assigned to you beyond the daily business.
Our approach is to continuously and sustainably optimize and improve systems, act preventively and identify problems at an early stage before they have a negative impact on operations. If necessary, we set up comprehensive monitoring checks and respond 24/7 to corresponding system messages. Should a malfunction nevertheless occur, we are personally available to you around the clock.
Not at all, this is not a problem! Our offer is based on a completely flexible expense model that is individually tailored to your needs. It can also be adapted to new requirements during the term of the contract. Our models range from a contingent to fixed prices.
During a consultation, we will jointly determine the service content and scope. You will receive a short questionnaire from us, which will help us to assess the scope and complexity of your system. Based on this and taking your desired service into account, we can plan the required transition time. As a rule, the takeover by our team takes around six weeks.
The costs vary depending on the specific requirements and the scope of the services you require. We tailor our packages to your individual requirements, both in terms of service content and scope. The price therefore depends on many factors. We would be happy to show you the various options in an individual consultation and work with you to develop an attractive price-performance model that meets your needs.
BearingPoint delivers the service from EU countries and thus guarantees to comply with all GDPR-relevant requirements. Furthermore, the service unit is certified with all 9001/27001 processes and is also subject to BearingPoint's strict data protection guidelines, policies and training. If desired, we conclude individual data protection agreements with our customers to underpin our commitment to the careful handling of your data.
Please do not hesitate to contact our team. We will do everything we can to clarify any outstanding issues. Our experts will get in touch with you as soon as possible and answer any remaining questions in detail. Your satisfaction is our top priority.
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