In the automotive sector, the repurchase rate is often low, even though there is enormous growth potential among existing customers. However, this potential is often not systematically exploited. This use case automatically activates existing customers at the optimal time and guides them through a structured digital renewal process. Instead of isolated reminder emails, an interactive decision-making process is created with clear options and a transparent presentation of costs and alternatives. Customers experience proactive support instead of pressure from sales. Agree&Sign enables direct, legally compliant contract renewals or new decisions, which not only increases the repurchase rate, but also reduces customer churn and makes sales more predictable – while strengthening customer loyalty in the long term.

Solution with Agree&Sign – Step by step

Set automated triggers

Set automated triggers that activate the customer, such as "contract ends in 6 months" or "lease term reaches 75%."

1

Sending personalized offers

Customers receive a digital renewal process, personalized based on their CRM data.

2

Overview of buyouts, lease end values, alternatives

Customers understand clearly:

  • What does it cost to continue?
  • What does switching cost?
  • Which options are time-sensitive?
3

Security through digital signature

The repurchase can be digitally signed immediately.

4

Consultants see real-time progress

All follow-ups are managed digitally, eliminating the need for manual follow-ups.

5

Automatic escalation in case of cancellation

If customers hesitate, the dealership is informed. This allows consultants to respond directly to customer concerns.

6

Any further questions? Contact our expert.

Annika Jessat

Contact - Name:

Annika Jessat
Business Development Manager

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